Frequently Asked Questions
Everything you need to know about styling your home with Luxo Living.
What is the estimated delivery time for my furniture?
Delivery times vary based on your location and stock availability. In-stock items typically ship within 1-3 business days, with metro deliveries arriving within 3-7 business days.
Do you offer professional assembly services?
While most of our furniture is designed for easy DIY assembly with included instructions, we can recommend third-party assembly partners in major metropolitan areas.
What is your return policy if I change my mind?
We offer a 10-day change of mind return policy for most items, provided they are in their original packaging and unassembled. Please note that return shipping costs apply.
Does my furniture come with a warranty?
Yes, all Luxo Living products come with a standard 12-month manufacturer's warranty covering structural defects and materials to ensure your peace of mind.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the courier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip Money.